Talk of the Town 2015 AwardFor the fifth consecutive year, Firouzian Dentistry and cosmetic dentist Dr. Mike have been honored for our Excellence in Patient Satisfaction for a dentist in Columbus, OH. Although this award was given by Talk of the Town News (ToTT), it was really given by you, our patients, and that’s why we want to say thank you for your commitment to our practice, and for being such excellent patients.

An Award Based on Reviews

The ToTT award is given to dental practices and other service providers who get five-star reviews online, based on a comprehensive rating from consumer-review websites and blogs, social networks, and more to determine the overall rating of our business. In order to receive the award, we have to fall into the 4-5 star category when all the factors are included.

Although it’s ToTT who is doing the math, it’s you who are doing the rating. Every time you go online and post a review, you’re helping us. Not only that, but you’re helping other people find the dental practice that’s best for them. For most people, we happen to think that’s us, and it makes us feel happy and proud to have such great patients who think so, too.

Our Cornerstones of Customer Service

Customer service is one of the most important aspects of our dental practice, right up there with technical excellence. But what does excellence in customer service mean? To us, it means:

  • We genuinely care about our patients as people–you’re always a whole person in our office, not just a number or a set of teeth.
  • Of course we care about your health, but just as important is your experience. You will always feel comfortable and welcome in our office. You’ll leave our office with a healthier, more attractive smile, but also uplifted in mind and spirit so you’ll really want to share that smile.
  • We are partners in your dental care, which means we want you to understand as much as you can about the dental services you are receiving. We explain in straightforward language and make sure you understand before we proceed.
  • Because we are partners, listening is just as important as talking. We want to hear what you desire for your smile and oral health, then strive to give you exactly that and no more.

We continue to be dedicated to all these aspects of customer service, and hope to turn our streak for this award into ten or fifteen years or more.

If you are not a current patient but are considering our office, please call (614) 848-5001 for an appointment at Firouzian Dentistry in Columbus, OH. We’re always happy to welcome wonderful new patients.